Terms and Conditions
1. Guest Details:
The property may only be occupied by the guests listed on the booking. No unregistered overnight guests are permitted. Any third party or additional guests visiting the property during your stay will be regarded as your responsibility and any damages or breakages caused will be your liability.
2. Check-In / Check-Out:
Check-in: 3pm. Check-out: 11am. Access to the property is via a secure lockbox, and your access code will be provided prior to check-in. Guests must vacate the property by the stated check-out time, as our cleaning team will arrive promptly to prepare the property for the next stay. Early check-in or late check-out may be available upon request, subject to availability and an additional fee. These arrangements cannot be guaranteed and must be agreed with the Host in advance.
3. House Rules:
- Strictly no smoking, vaping, or illegal substances. A £250 cleaning fee applies for any violations. If smoking outside the property, please close the door and do not leave cigarette ends or litter on the ground.
- No parties or events. Breaches may result in additional cleaning charges or termination of stay. Any illegal activity may be reported to the police or relevant authorities immediately.
- Quiet hours: 10:00 PM – 8:00 AM.
4. Heating & Utilities:
Radiators are electric and can be adjusted using the control buttons. By signing, you agree to use responsibly.
5. Parking:
There is no on-site parking available.
6. Pets:
Our properties are strictly pet-free. Pets are not permitted inside the property at any time, whether they belong to the registered guest or to a visitor. This includes short visits, daytime visits or bringing a pet into the property temporarily. Guests must ensure that anyone visiting them during their stay is also aware of this policy. Bringing or allowing a pet into the property without prior written authorisation will be considered a breach of the rental agreement and house rules. Additional cleaning or damage charges may be applied where necessary, and serious breaches may result in the stay being terminated. This policy is in place to ensure our properties remain pet-free for all future guests.
7. Damage, Liability & Safety:
- Guests are responsible for any damage caused during their stay. Repair or extra cleaning costs may be charged to the guest. Guests agree to take good care of the property and leave it in the same condition as found upon arrival. Any damages should be reported to your host as soon as possible.
- A £150 fee applies for lost or unreturned keys - please take care of your key.
- The host is not liable for accidents, injuries, or loss/damage of personal items. It is the guests responsibility to ensure that all windows and doors are closed and locked securely prior to leaving the property. Please ensure that you have adequate insurance in the unlikely event that this should occur. Please note that the property is your personal responsibility to keep secure during the rental period.
- A fire extinguisher, and first aid kit are provided in the property.
- A video doorbell is in place for security purposes. The device monitors and records external or communal areas only and is never positioned to view or record inside the property.
- The Guest is responsible for any additional charges relating to damage, excessive cleaning, missing items, breaches of house rules, overstays, or other costs arising from the booking. Where applicable, the Guest agrees that the Host may seek recovery of these costs through the booking platform, security deposit, payment provider, or other payment method associated with the booking, in accordance with the relevant terms and procedures.
8. Complaints:
If you experience any issues, please contact your host immediately to allow prompt resolution. Any complaints regarding the accommodation, or damage noticed upon arrival must be reported to us in writing within 12 hours of arrival. We accept no responsibility for matters beyond our control, including but not limited to; industrial disputes, bad weather conditions, surrounding building work, utility supplier faults or any other situation beyond either our, or property owners control. The Owner and Agent cannot accept responsibility for any inconvenience caused by disturbances, including neighbouring properties, street noise, construction work, other guests, or animals. Additionally, we cannot be held liable for interruptions or failures of local services, such as electricity, water supply, or electrical equipment, nor for the temporary unavailability of general amenities, including television, Wi-Fi, or changes to road conditions. The property Owner and Agent make every effort to ensure that the properties are of the highest standard and that all appliances and equipment are functioning well. In the unlikely event of any failure of an appliance, we will do all within our power to replace or repair during your stay but this is the extent of our liability. The guest will permit the owner or his representative access to the property in order to carry out urgent maintenance. The necessity of such maintenance is to be judged by the owner. Except in emergencies, reasonable notice will be provided before access is required. In the event we are requested to attend to any issue arising at the property, at the request of the guest and this is found to be down to guest error a call out fee of £25 may be charged.
9. Website & Listing Accuracy:
We take every possible care to ensure that the information on our website and current printed material that is made available to you before travel is as accurate as possible. You’ll be informed immediately if we discover any errors or omissions, which may materially affect your stay.
10. Termination of Stay - Breach of Contract:
If any of these terms are breached by the guest or any member of their party, the Owner or Agent reserves the right to re-enter the property and/or terminate the stay immediately, without notice or refund, and without prejudice to any other rights or remedies available to the Owner.
11. Cancellation and Refund Policy – Direct Bookings Only
(Policies for bookings made via Booking.com, Airbnb, or other third-party platforms may differ and are subject to the respective platform’s terms and conditions.)
Standard Bookings (Up to 14 Nights):
Guests may cancel up to 14 days prior to check-in and receive a full refund of the accommodation charges paid.
Cancellations made within 14 days of check-in are non-refundable.
Extended Stays (More Than 14 Nights):
Guests booking stays longer than 14 nights may cancel up to 30 days prior to check-in and receive a 50% refund of the accommodation charges paid.
Cancellations made within 30 days of check-in are non-refundable.
Date Amendments:
Requests to amend booking dates must be submitted in writing and are subject to availability and approval.
Rate differences may apply.
No-Shows and Early Departures:
No-shows, late arrivals, and early departures are non-refundable.
Early Termination – Stays Exceeding 28 Nights:
For stays exceeding 28 nights, Guests wishing to shorten their stay after check-in must provide a minimum of 14 days’ written notice.
Charges during the 14-day notice period remain payable and non-refundable.
Any refund for unused nights beyond the notice period shall be at the Host’s discretion.
Nature of Booking:
This reservation constitutes a temporary accommodation licence only and does not create a tenancy or confer exclusive possession of the property.
12. Security Deposit:
A security deposit may be required depending on the specific property booked and/or the platform through which the booking was made. If required, the deposit must be successfully pre-authorised prior to check-in. Security deposits are pre-authorised 24 hours before check-in as security against damage, excessive cleaning, missing items, or any breach of the rental terms. Subject to a satisfactory inspection after check-out, the deposit will be released within 48 hours of departure. The time taken for funds to return to the Guest’s account may vary depending on the bank or payment provider. Please note: Uplisting Protect attempts to re-authorise 24 hours before the hold expires (3 days and 18 hours for VISA, 6 days for all other payment providers). If the re-authorisation fails, the security deposit will be captured. It will then be refunded within 48 hours of departure, subject to a satisfactory inspection after check-out.
Security Deposit for Longer-Term Direct Bookings (Stays Over 14 Nights):
For direct bookings of more than 14 nights, a £250 security deposit is required prior to check-in. Unlike the standard pre-authorisation described above, this deposit may be taken as a payment and held for the duration of the stay. Following check-out and a satisfactory inspection of the property, the deposit will be refunded within 48 hours. The security deposit is held separately from the accommodation charges and cannot be used towards the cost of the stay.
13. Mid-Stay Cleaning (Longer Stays):
For stays of 21 nights or more, access to the property will be required approximately every two weeks for a mid-stay service. Depending on the length and circumstances of the stay, this may include a professional clean or may be limited to a change of bed linen and towels. We will contact the Guest in advance to arrange a suitable date and time, and reasonable preferences regarding timing can be discussed. However, periodic access for this purpose is a condition of longer-term bookings and cannot be declined.
Important: Our accommodation is offered only for temporary stays and is not suitable or available as a principal residence or long-term tenancy.
14. Temporary Accommodation / Non-Principal Residence Addendum
This booking is accepted and occupied strictly as temporary accommodation only.
- 1. Nature of Occupation
The Guest acknowledges and agrees that the Property is being occupied for a temporary stay only, including for purposes such as a work trip, project, assignment, visit, travel, or other short-term accommodation need, and not as the Guest’s only or principal home.
- 2. No Main Residence
The Guest confirms that throughout the booking period they will maintain and retain another permanent or principal residential address elsewhere and that the Property will not be used as their main residence, only home, registered address, or place of habitual occupation.
- 3. No Tenancy Intended
The parties expressly agree that this booking is intended to create a short-term licence to occupy / temporary accommodation arrangement only, and not a tenancy or any form of security of tenure. The Guest is granted permission to occupy the Property only for the agreed booking period and subject to these terms.
- 4. Fixed Occupation Period
The Guest’s right to occupy the Property begins at check-in on the agreed arrival date and ends automatically at check-out on the agreed departure date and time. The Guest has no right to remain in occupation after that time unless a written extension is expressly agreed in advance by the Host.
- 5. No Holding Over / Overstay
If the Guest remains in occupation after the agreed departure date and time without the Host’s prior written consent, such occupation shall be treated as unauthorised occupation only and the Guest shall be liable for:
- the nightly/daily accommodation rate then applicable;
- any direct losses, relocation costs, rebooking losses, management costs, or legal costs reasonably incurred by the Host as a result of the overstay; and
- any additional cleaning, access, or administrative costs caused by the delay in vacant possession.
- 6. No Postal or Residential Use
The Guest must not use the Property as a registered residential address, electoral registration address, GP registration address, banking address, company address, or mailing address (other than ordinary incidental deliveries during the stay) without the Host’s prior written consent.
- 7. No Subletting / No Additional Occupiers
Only the named Guest(s) on the booking may occupy the Property. The Guest must not assign, sublet, share possession of, or grant any rights of occupation in the Property to any other person.
- 8. Compliance with Booking Purpose
The Guest confirms that all information provided regarding the purpose and nature of the stay is true and complete. If the Host reasonably believes the Property is being used in a manner inconsistent with temporary accommodation use, this shall be treated as a material breach of the booking terms.
- 9. Status of Agreement
This clause is intended to record the agreed basis of occupation between the parties and shall be read together with the Host’s standard booking terms, house rules, and any platform booking conditions.
Guest confirmation:
By proceeding with the booking / signing this agreement, the Guest confirms that they have read and understood this clause and agree that the Property is being occupied on a temporary accommodation basis only and not as their principal home.
15. Contact & Marketing:
Your contact details may be used to communicate with you about your booking, including booking information, check-in and check-out arrangements and any other matters relating to your reservation. We may also occasionally contact you directly by WhatsApp or SMS about future stays, availability and special offers from The Breakaway Collection. These messages will be relevant to your previous or current relationship with us and are intended to be personal rather than unsolicited or general marketing. You can opt out of receiving marketing messages at any time by replying to the message or contacting us directly, and we will respect your request.
By signing digitally, you confirm that you have read, understood, and agree to all terms outlined above.
Thank you,
The Breakaway Collection